Returns & Refund Policy
Last Updated: 09/21/2026
Returns & Refund Policy
We want you to be completely satisfied with your purchase. If you need to return a book or have received a damaged item, please review the policy below.
Returns
If you would like to return your order, please contact us by email within 7 business days of receiving your order.
When requesting a return, please provide your order information and proof that the item has been returned. Once the returned book has been received, your refund will be processed to the original payment method used for the purchase.
Please allow your payment provider additional processing time for the refund to appear in your account.
Damaged Books
We understand that books can occasionally be damaged during shipping. If your book arrives damaged, please contact us by email and provide a clear photo of the damaged item.
Once we receive and verify the photo, we will send you a replacement copy at no additional charge. We will also cover the shipping costs associated with replacing a damaged book.
Important Information
- Return requests must be submitted within 7 business days of delivery.
- Proof of return shipment may be required before a return can be processed.
- Refunds are processed after the returned item has been received.
- Refunds are issued to the original payment method.
- Damaged books may be replaced at no additional charge after the damage is verified.
- We will cover shipping costs for replacement books sent due to damage.
Questions About Your Order?
If you have any questions about a return, refund, or damaged book, please contact us by email (pam.ivtherapyeducation@gmail.com). Our team will be happy to assist you.